Automated QA & compliance for insurance

Have you ever thought about solving compliance risks & QA issues before they happen? That’s now possible with Abstrakt.

Plus review 100% of calls and receive everything you need within seconds after the call is over, not hours or days.

See Abstrakt In Action
customer service (1)

Real-time PCI/PII/PHI masking

Abstrakt provides real-time masking of sensitive data. This means data is masked before it hits the database.

Review any call within seconds after it’s over and the information will already be redacted.

Plus you can configure it yourself based on what you need hidden.

PCI masking

Ensuring agents follow the script

When scripts aren’t followed it can lead to compliance risks and potential lawsuits.

With Abstrakt, scripts automatically launch based on who your team is speaking with and react immediately to their behavior.

With no clicks or distractions, your agents can focus on providing top-tier customer service.

PeterPiper_600x600

Real-time compliance notifications

Receive real-time notifications via Slack or Teams when a keyword or phrase is triggered live on the call.

Save time and ensure you’re covered as no one has time to sort through hundreds of calls.

These are configurable to your specific needs that you can edit anytime.

notifications

Summary & scoring within seconds

100% of calls are scored and summarized within seconds after the call is over.

No more waiting to receive actionable insights, call sentiment, and call summaries.

This eliminates subjectivity from agents while improving post-call work efficiency.

automated sentiment summary

QA & conversational reporting

With 100% of calls being scored, easily identify where agents are successful and where there are gaps in order to accurately assess risk.

Set up your supervisors for success as Abstrakt helps you set standards/benchmarks for agents on the phone.

Plus, Abstrakt allows you to always have an audit trail.

QA reporting

How Johnson & Johnson Achieved a 38% Decrease in Call Handle Time

Watch the video

How CRF Solutions increased call coverage from 16.3% to 100%

Watch the video

Plate IQ has decreased ramp time of new reps by 67% using Abstrakt

Watch the video

Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Unlike other vendors that charge extra or set a limit on this; we will retain your call data for the length of time you are a customer.

This is included in the cost of your agreement with us.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

See more FAQs

C-Suite

Better to be safe, than sued

Real-time call coaching software automates which playbooks your agents use in real-time to ensure that proper compliance statements are made. Plus it scores calls in real-time to avoid the guesswork of which calls to review.

Leaders

Eliminate manual and repetitive work

Help your team drive efficiency and effectiveness with automated scripts and real-time recommended responses. Hit your key metrics like CSAT, AHT, and NPS using Abstrakt.

Agents

No more whispers or interruptions

Exceed customer expectations on every phone while staying compliant with regulations. With real-time call coaching software, you never have to worry about missing something important.

Abstrakt was built to give you time back in your day.

Book Your Demo