First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …
Imagine, you are a sales leader and you have 150 calls to review each day. Wouldn’t it be nice if there was an easy Zoom call transcription software that you could use? …. you need to look for when reviewing the best Zoom call transcription software.
Would you still put a Sales Development Representative on a Performance Improvement Plan if you knew that they consistently handled objections correctly, 90% of the time were able to get past the gatekeeper and consistently asked 80% of the qualifying questions they were supposed to? Here at ABSTRAKT, we are going to propose that you wouldn’t because the building blocks of success are there. Focusing solely on the lagging indicator of success (quota attainment) provides a very restricted view of success.
The question becomes, we know buyers are engaging in different ways to fact-find, yet reps are not being trained in how to use that information. Why not? Sales coaching needs to incorporate an understanding of how prospects look for information in order to use that as part of the sales cycle.
Starting a new company is stressful. Add to that the pivots many of us are having to make to get through this unprecedented time of our lives. I am often asked “Why Abstrakt”? Spring…Fresh Starts I remember the feeling like it was just yesterday; it was a beautiful sunny Spring day and my first […]