The Future of Chatbots is Here
And we’re going to tell you why they are essential for your contact center’s success. As technology advances, businesses are constantly looking for ways to improve their customer service experience. One of the most recent trends in customer service is the rise of chatbots. They have become popular in many industries, including healthcare, banking, and […]
Transformation of the conversational intelligence industry over the last five years
Over the last five years, the conversational intelligence industry has undergone a significant transformation. And it’s all due to the advancements in artificial intelligence (AI). Five years ago, the market wasn’t saturated like it is now. If you google “conversational intelligence software”, you’ll see pages and pages of companies now offering a solution. The industry […]
Your Sales Coaching approach is the problem – Double Slit Theory
Why is sales coaching done the way it’s done? Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to drive change, have all relied upon humans helping humans or humans monitoring humans (via software). Multi-billion dollar software companies and sales consulting organizations have all been built […]
Why your Outbound Call Tracking Software must have in-depth Analytics
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
Q&A with Tina Sebastian, VP of Engineering at Abstrakt
Tina has been in the software and database development world for over 15 years and has worked for big corporations. She has vast experience in the artificial intelligence and natural language processing (NLP) world, which made her the perfect fit for Abstrakt. Take a look at why she decided to make a leap to another startup and join our team.
3 Ways Technology is Changing Modern Sales Coaching
Do you see how this can become a never-ending cycle with the same problem occurring – leading sales teams to be reactive? How can you solve this problem?….. Great question. There are ….