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Give Your Customer Service Team Your Attention (Plus QA Hacks)
Therefore, the attention remains on cutting costs and becoming more efficient. Not necessarily giving customer service teams the resources or agents they need to be the most effective. However, customer service is a critical aspect of any business, as it helps to ensure customer satisfaction and loyalty. Without it, you would be unable to retain…
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Why You Should Be Automating Quality Assurance with AI
No matter what call center, insurance company, or financial services institution you’re a part of quality assurance is critical. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial intelligence (AI) is going to take over…