Abstrakt was founded in 2020 by Greg Reffner. The idea was simple: provide a real-time solution to reps and agents.

He spent many years as a sales rep and sales leader frustrated with coaching always being so reactive. 

Now Abstrakt’s real-time call guidance is helping teams across the world. That’s right, recommended responses are prompted in 0.2 seconds regardless of where you’re located.

But hey, it’s important to explore your options, so we’ve rounded up a list of tried-and-true companies that offer similar services to help you make an educated decision. Let’s take a look at the Abstrakt alternatives.

An Overview of Abstrakt

Abstrakt provides real-time agent assist and automated QA that improve agent efficiency and effectiveness on every call.

Abstrakt utilizes automated playbooks and real-time recommended responses to ensure your agents always say the right thing. Plus with call scoring, real-time transcription, and call coaching feedback forms.

Abstrakt helps identify the calls where manual QA is needed. No more randomly finding calls to review.

Abstrakt provides the fastest real-time responses on the market, plus with our system being configurable, you can make changes whenever you need. No more waiting on a support ticket or a support team.

Move at the speed of your business.

Onboarding Process

We think it’s important to highlight how you get started with Abstrakt. Our top-rated CS team allows you to take the steering wheel.

You can go as fast or as slow as you’d like when it comes to the setup of Abstrakt. 

Once the playbooks and recommended responses are built, we make sure each user of Abstrakt is set up and ready to go. That way, there is no downtime on your end.

Abstrakt vs. Balto

Balto has been around since 2017. That’s when real-time agent assist started to emerge in the market and break off from the traditional reactive conversational intelligence tools.

Balto utilizes a similar technology as Abstrakt to get their real-time portion to work; however, the architecture is very different. Hence, why Abstrakt is available in over 125 different languages, whereas Balto is limited to 20 languages – some of which aren’t even developed yet.

Both companies serve customer service and sales teams. Balto does offer a “live listen” portion where managers can listen to live conversations. We decided not to build this because most dialers already have this feature. It didn’t make sense to build something that was commonly available.

Plus the goal of real-time agent assist software is so that managers don’t have to be in multiple places at once. That’s the job of software.

Abstrakt vs. Observe AI

Interestingly, Observe used to focus on post-call analytics and reporting. Their reporting module is very robust, we won’t be shy about that.

Observe has focused more on the enterprise client, which means their pricing is substantially higher.

That being said, their real-time piece has some work compared to where Abstrakt is today. It was merely released from Beta in early 2023.

If you’re looking for reactive, post-call dashboards, then Observe AI definitely has a leg up compared to Abstrakt.

However, if you want to make an impact with your agents in real-time instead of waiting until after the call is over, then Abstrakt’s technology is superior.

Abstrakt vs. Cresta

Cresta was also founded in 2017 and has made significant strides since then. Their technology is utilized across both calls and chat. Whereas, Abstrakt is focused only on calls.

The downside to a broader platform like Cresta is the cost.

For enterprise-level organizations, Cresta may be exactly what you’re looking for and you won’t blink at the cost. For mid-market size companies, this could be a hefty penny if you didn’t budget for it.

As always, we suggest you demo multiple software options before making a decision.

Let’s Summarize

Every company on this list has pros and cons, including us. That’s why we put together a list of Abstrakt alternatives.

It really depends on what your team needs to help you reach your goals. When in doubt, demo multiple software options before making a decision.

However, you don’t need to take our word for it when you want to compare Abstrakt’s capabilities. Take a look at what our customers are saying on G2. Or even better, we’ve got video evidence 😊