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Why we named our startup “Abstrakt”
Some of the requirements were ambitious and some of them were kind of silly. Honestly, to put it plainly, some of those decisions have caused us some problems. But when you’re starting a company, hindsight is always 20-20. Finding the perfect name is nearly impossible, but having a good name vs. a mediocre name can
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Will call intelligence software take over call centers
However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer service requests in 20221. In just 2019, the market for call center AI technology was around $800 million and it’s expected
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Lose the Distractions & Get to Work
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
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Real-time call coaching tools for increased productivity in 2023
Constantly behind on work and grinding more for diminishing results. That’s where real-time call coaching tools come in. That’s the nice thing about a new year, isn’t it? It’s a clean break from the past and an opportunity to sweep out the old for the new. But there are different ways to think about change.
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Why You Should Be Automating Quality Assurance with AI
No matter what call center, insurance company, or financial services institution you’re a part of quality assurance is critical. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial intelligence (AI) is going to take over
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Starting from scratch & building your future
Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)… that’s bold. But that’s what Matt Hensler, Founder & Executive Consultant at inswing, did. He pivoted from marketing to customer success. However, his agency background of knowing how to provide
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Objection Handling Tips & Tricks That Actually Work
DOWNLOAD THE EBOOK Here is a glimpse of what to expect in this eBook of objection handling tips… Before you can expect to be a pro at objection handling, you have to understand that the best salespeople spend time preparing. It’s that simple. But most people aren’t willing to do the work to separate themselves.
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How to use data to scale your Call Center Coaching
Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or businesses is coaching. Up
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Making the Leap from Corporate to Startup
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
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The Definition of Insanity when it comes to Sales Coaching
Managers and leaders still listen to call recordings for hours on end, schedule time with the rep or agent to discuss what happened (and why it did not go right), still do…not as simple as inserting a rep on the front line and six-months later expecting the same repeatable revenue. Failing to … Try real-time…
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Smaller Sales Team, same quota. Now what?
The evidence is compelling, those who put in the work now can see an exponential outcome. Through the pandemic, sales teams had to make drastic changes to ensure teams were hitting their quota… the same thing has to happen now. Smaller sales team, same quota? So what. Go ….
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Think like a Founder, it’s more powerful than you realize
Have you ever heard someone say “ownership mentality”? … It’s … Jen Spencer, CEO of SmartBug Media, joined us on The Startup Sidekick podcast to talk … explains the difference between the different stages of startups and where you might fit best based on your personality & work ethic.