Author: Spencer Fossen – VP of Customer Success
Spencer is a husband, father, and SaaS jack of all trades. His goal is to make life easier for the end user at Abstrakt. From sales to CS, his journey has provided him with the insight and experience to understand how to make life easier for those in toughest roles.
-
How to Effectively Coach Call Center Agents
It can make or break a call center’s ability to serve customers efficiently and effectively, but it’s not always easy to do. As with any skill, there are many ways to go about coaching agents without being effective. The goal of this post is to help you learn how to coach your team effectively so…
-
Best call intelligence software to check out in 2023
This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and outbound calls. Essentially, it’s providing intelligence around what’s happening on calls so you don’t have to listen to…
-
How to Build a Top Tier Sales Tech Stack
It requires thoughtful consideration of the unique needs of your sales team, the resources available, and the cost of implementing and onboarding each piece. Let’s explore three key steps to creating a top-tier sales tech stack that will work for you to help you reach your goals. It’s often forgotten that the sales technology you…
-
Real-Time Call Coaching vs. Conversational Intelligence
Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because real-time call coaching can provide conversational intelligence dashboards, but…
-
How to use data to scale your Call Center Coaching
Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or businesses is coaching. Up…
-
Smaller Sales Team, same quota. Now what?
The evidence is compelling, those who put in the work now can see an exponential outcome. Through the pandemic, sales teams had to make drastic changes to ensure teams were hitting their quota… the same thing has to happen now. Smaller sales team, same quota? So what. Go ….
-
Why your Outbound Call Tracking Software must have in-depth Analytics
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
-
Sales Onboarding Software: How To Eliminate The Pain Of Onboarding
There are a number of software solutions available that can automate and streamline the sales onboarding process… is a critical part of ensuring not only the new rep’s success, but their managers and teams success as well. Sales onboarding software can be a helpful tool for new sales reps. It can help them learn….
-
Why your insurance agents could be selling more with better call analytics software
First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …
-
How to Create a Better Team with Remote Call Training
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all…
-
Different ways to motivate your sales reps using Conversational Intelligence Tools
When it comes to motivating your sales reps, we need to take a step back and look at the personalities that encompass your sales team. Most sales reps are … A Salesforce survey found that 71% of companies reported sales performance gains of … Tactic #2: Tool Up With Conversational Intelligence Tools. Software is the…
-
How Agent Coaching Software Can Help Me Stop Re-Coaching Agents
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…
