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How Agent Coaching Software Can Help Me Stop Re-Coaching Agents
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…
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Measuring and Improving QA scores
QA scores are important to contact centers because they … There are multiple factors that go into improving QA scores – one small change isn’t going to make a big difference. But changing too much isn’t going to change either. There is a balance in how you …
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Building Competence and Confidence: How to help your reps overcome call reluctance
The harsh reality of call reluctance is that it’s psychological. Most sales managers do not have a degree in Psychology. So, we decided to put together a cliff notes version on the … The first step to helping your reps overcome this fear is to have… The key in every situation when you are working…
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Q&A with Greg Reffner, Founder & CEO of Abstrakt
Greg has been through every sales role you can imagine. Once he realized that he had a knack for it, his career took off. While a competitive personality … But what’s even better than that – he wouldn’t take any of the credit for it. He would say it was all done by his team.
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How to be a top 1% Sales Rep
Diving into what I’ve … in sales in hopes to help you become a top 1% sales rep. 1. Work Smarter, Not Harder …. 2. Be Willing To Do … In order to be a top 1% sales rep, basically do the opposite of what the majority …
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Overcoming Call Reluctance
Call reluctance happens to all of us. But most reps come up with these excuses …. Make sure that your team is optimized and efficient at your current number of connections per day before increasing it exponentially.
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10 Must Read Sales Leadership Articles
You can hire great people, have great processes, and even invest in a great technology stack, but if you don’t have great contact center leaders then it is all for nothing.
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The Harsh Reality of Objection Handling
The data on objection handling was surprising …. Candidly, it should not have been surprising as if I think back to my early days as a Sales Development Representative (SDR), the data from Abstrakt points almost exactly to the …
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Top 6 Sales Movies
Used car salesman, door to door snake oil salesmen, encyclopedia salesmen… one cannot argue that the stories told, and lessons learned, through these movies are much more important than the stories of the salespeople themselves.
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Tips for Recruiters to Conduct Effective Phone Screenings
We’ve got some best practices for you to follow to ensure you get the most out of your phone screening process … Phone screenings can be draining, but if you … real-time transcription is a must-have if you’re in the recruiting business
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7 Great Skills All Contact Center Leaders Need
Being a great leader or finding a great leader is tough. But taking the extra time to find that person or bettering yourself can mean the world to your team …. Make decisions quickly and believe ….
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Why isn’t sales coaching a thing in college?
Let’s dive into the things that are solved, or at least positively influenced either directly or indirectly by any business that correctly deploys a successful sales coaching program. Keep in mind ….
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