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Lessons learned starting Abstrakt
Lately, I have realized that even at the size we are now the story of why the company started and how it got here are both already starting to experience some dilution. We are just barely into the double-digit employee numbers, and the question of “why did you start Abstrakt?” is having to be asked…
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How to use data to scale your Call Center Coaching
Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or businesses is coaching. Up…
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Your Sales Coaching approach is the problem – Double Slit Theory
Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to drive change, have all relied upon humans helping humans or humans monitoring humans (via software). Multi-billion dollar software companies and sales consulting organizations have all been built on this approach. It is flawed, outdated, and ineffective.…
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The Definition of Insanity when it comes to Sales Coaching
Managers and leaders still listen to call recordings for hours on end, schedule time with the rep or agent to discuss what happened (and why it did not go right), still do…not as simple as inserting a rep on the front line and six-months later expecting the same repeatable revenue. Failing to … Try real-time…
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Smaller Sales Team, same quota. Now what?
The evidence is compelling, those who put in the work now can see an exponential outcome. Through the pandemic, sales teams had to make drastic changes to ensure teams were hitting their quota… the same thing has to happen now. Smaller sales team, same quota? So what. Go ….
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Why your Outbound Call Tracking Software must have in-depth Analytics
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
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Using Inoculation Theory and Ego to explain resistance to Real-Time Sales Coaching
Inoculation theory is a social psychological/communication theory that explains how an attitude or belief can be protected against persuasion or influence. What does inoculation theory and sales coaching have in common … Old school sales coaching Sales coaching, up until now, has focused on memorizing and ….
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Building Trust & achieving results with Conversational Intelligence
Conversational intelligence is NOT the same as real-time. If companies are saying “real-time” when talking about analytics or insights, that’s just a … The reason you can build trust with conversational intelligence is you can take a step back and see the journey of your prospect. What have they been … While conversational intelligence helps…
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Call Center Playbook: The Do’s and Don’ts
This is a no brainer. But most managers spend too much time on this instead of automating their QA and compliance. Find …. When turnover is high, onboarding becomes even more important. You should have a solid … Sure, more negative feedback will come in than positive. But this is still a great way to…
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Sales Intelligence Tools: It’s time to generate more revenue with data
There’s no denying that data is becoming increasingly important in the modern world. And when it comes to sales, having accurate and up-to-date data can be the difference between closing a deal and coming up empty-handed. In this post, we dive in to show you how sales intelligence tools can help but also possibly hurt…
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Sales Onboarding Software: How To Eliminate The Pain Of Onboarding
There are a number of software solutions available that can automate and streamline the sales onboarding process… is a critical part of ensuring not only the new rep’s success, but their managers and teams success as well. Sales onboarding software can be a helpful tool for new sales reps. It can help them learn….
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Why your insurance agents could be selling more with better call analytics software
First, we need to understand the main tools your agents should be equipped with. Without … From that software, you can create the following helpful training tools: QA Scorecard, CSAT Surveys … But only if they’re given the right guidance and tools to make that happen. This is where call analytics software comes in …
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