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Best Practices for B2B sales in an Economic Downturn
Were you around for the 2008 financial crisis? If you were in B2B sales then you remember how drastically different things were then just a year ago. Selling in an economic downturn is never easy, but companies and salespeople can thrive. The tactics look different than what most B2B sales reps are used to. We…
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Call Scorecards and QA: Why they should never be fully automated
With the evolution of technology (especially in 2023), automation is all around us. We are partially right. Let’s explain why. Automation has a place, but also why we believe there will always be a human element – at least for the foreseeable future. “The global automation as a service market is expected to grow from…
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Real-Time Call Coaching vs. Conversational Intelligence
Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because real-time call coaching can provide conversational intelligence dashboards, but…
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Q&A with Spencer Fossen, VP of Customer Success at Abstrakt
Spencer has moved up the sales ladder going from sales rep to account executive to business development manager to head of growth. Most recently he’s made the jump to customer success and is crushing it. Read more about what has motivated him and allowed him to be successful in any role. Answer #1: I have…
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Real-time call coaching tools for increased productivity in 2023
Constantly behind on work and grinding more for diminishing results. That’s where real-time call coaching tools come in. That’s the nice thing about a new year, isn’t it? It’s a clean break from the past and an opportunity to sweep out the old for the new. But there are different ways to think about change.…
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Why You Should Be Automating Quality Assurance with AI
No matter what call center, insurance company, or financial services institution you’re a part of quality assurance is critical. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial intelligence (AI) is going to take over…
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Lessons learned starting Abstrakt
Lately, I have realized that even at the size we are now the story of why the company started and how it got here are both already starting to experience some dilution. We are just barely into the double-digit employee numbers, and the question of “why did you start Abstrakt?” is having to be asked…
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How Marketing and Sales teams can actually use Sales Coaching
You might be asking yourself, how the heck do marketing teams learn from sales coaching? And why is that even important to how marketing and sales teams work together? The short answer if you don’t want to read anything else on this post: Listening to sales coaching and leadership guidance that the sales team receives…
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How to use data to scale your Call Center Coaching
Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or businesses is coaching. Up…
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How to stand out in the Conversational Intelligence Software world
Do we have everything figured out? No, of course not. But we’ve been in the industry for a while (since Gong was the only major player), and we can tell you what has worked vs. not worked when it comes to conversational intelligence software. Even more so how it’s created an entire sales enablement movement. Breaking…
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Your Sales Coaching approach is the problem – Double Slit Theory
Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to drive change, have all relied upon humans helping humans or humans monitoring humans (via software). Multi-billion dollar software companies and sales consulting organizations have all been built on this approach. It is flawed, outdated, and ineffective.…
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SaaS Marketing Playbook: What’s Worked (and What hasn’t)
What’s Worked in SaaS Marketing. This is a reminder that this is what has worked for our company… forward when it comes to your SaaS marketing strategy. Pivoting too often … While we would love to say that we know exactly when to pivot … Influencer marketing is great and can be super helpful when…
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