Real-Time Agent Assist & Automated QA for Contact Centers
Abstrakt can help you solve problems like these…
Real-time agent assist
Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.
Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.
No more whispers or barging, it’s time for real-time contact center call coaching.
QA & compliance with a human touch
Have you ever thought about solving compliance risks before they happen?
Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.
Real-time contact center call coaching and automated QA are here.
Call sentiment & summary
Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.
This eliminates subjectivity while removing after-call work for agents.
Plus you can configure your notifications based on what is important to you.
Post-call analytics
Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.
Know exactly what your best agents are doing and how to replicate it instantly.
With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.
Post-call automation
With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added into your CRM.
The call summary and notes are automatically generated, removing agent bias and subjectivity.
See how Abstrakt’s post-call automation can improve your team’s efficiency.
Just look at the results
Increase in Accuracy of QA Scores
Decrease in Ramp Time
Increase in CSAT
Consistent customer service at scale
“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”
Sarah Lesemann
Customer Care Manager at Johnson & Johnson
Just like a QA employee, but better
It used to take 1.5 hours to find a call & give feedback, but Abstrakt has condensed that to 10 minutes. We can go through an entire call to find what should have been said, review scripting and rebuttals, and apply feedback for agents.
Brittany Montgomery
QC Manager at Customer Acquisition Group
Drive business & performance
“There are certain things agents absolutely have to say or do on phone calls and Abstrakt keeps agents compliant. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”
Oliver Catt
Founder of The Cattalyst
Stop Revenue Leakage
“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“
Nolan Lang
Sales Development Manager at Plate IQ
