Real-Time Agent Assist & Automated QA

Abstrakt can help you solve problems like these…

  • Waiting hours or days to access call recordings and transcripts.
  • Reviewing less than 1% of calls, hoping the rest fall within compliance standards.
  • Spending hours manually inputting data into Excel to track and score calls.
See Abstrakt In Action
real_time_call_coaching_homepagev2

Real-time agent assist & guidance

Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.

Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.

No more whispers or barging, it’s time for real-time call guidance.

Learn More

Just look at the results

22%

Increase in Accuracy of QA Scores

63%

Decrease in Ramp Time

27%

Increase in CSAT

See Our Customer Stories

Consistent customer service at scale

“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Learn more about Abstrakt for CS teams

Downloadable Content