Bring enablement into the moments that matter

Abstrakt helps you turn things like this…

Repeatedly instructing and refining scripts that agents are supposed to follow to ensure compliance.
Regularly onboarding new agents trying to overcome turnover or scale for growth.

Into results like this

How Plate IQ decreased ramp time of new reps by 67% using Abstrakt

Plate IQ was looking for a tool that could help their reps level up on calls.

They had no insights, no recordings, and no way to help their team overcome objections live on the call. It was all post-call analytics.

With Abstrakt’s Real-Time Recommended Responses, Plate IQ’s reps began booking meetings at a faster rate as they knew exactly what to say at the right moment.

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Just look at the results

Increase in New Opportunities

Decrease in Ramp Time

Increase in CSAT Scores

Read Our Customer Stories

Real-time agent assist & guidance

Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.

Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.

No more whispers or barging, it’s time for real-time call guidance.

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QA & compliance with a human touch

Have you ever thought about solving compliance risks before they happen?

Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.

Plus Abstrakt provides reporting that is aligned with your business outcomes.

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Call sentiment & summary

Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.

This eliminates subjectivity while removing after-call work for agents.

Plus you can configure your notifications based on what is important to you.

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Post-call analytics

Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.

Know exactly what your best agents are doing and how to replicate it instantly.

With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.

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Post-call automation

With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added into your CRM.

The call summary and notes are automatically generated, removing agent bias and subjectivity.

See how Abstrakt’s post-call automation can improve your team’s efficiency.

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Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Our software can provide recommended responses in 400 milliseconds. It’s truly that fast. Most other companies take 1-2 seconds at best.

Abstrakt compares speech-to-text providers annually and consistently chooses Google as the engine to power this part of our platform today.

They regularly exceed 96% accuracy. You can give it a try yourself, just ask us how.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

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