Catch compliance risks before they happen

Abstrakt turns compliance from reactive to proactive with real-time agent assist and 100% call review.

All data is processed in real-time, no more waiting hours or days to be notified of a compliance risk.

Meet Danielle, a QA leader

Her team spent hours reviewing calls and constantly playing catch-up to only review 16% of the company’s total calls.

“You’re reviewing call logs, and there it is – another missed disclosure. Another agent forgot to ask this question. Another potential compliance risk.”

The worst part? Her team was only catching a fraction of the real problems.

Then Danielle discovered Abstrakt.

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How Abstrakt helped Danielle

Real-Time Agent Assist

Agents get instant, automated guidance to ensure compliance on every call.

Real-Time Supervisor Notifications

Risky calls are flagged immediately so you can fix problems before the agent’s next call.

Streamlined QA Automation
With 100% of calls reviewed, no more compliance surprises. Plus, you get access to call data immediately.

Today, Danielle knows exactly which calls her team needs to review and can package all feedback to managers in one place so they know what’s happening on every call.

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Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Unlike other vendors that charge extra or set a limit on this; we will retain your call data for the length of time you are a customer.

This is included in the cost of your agreement with us.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

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