Ready on day one with real time agent assist

Traditionally, managers and supervisors spend their time…

Listening to endless calls to only find one coachable moment
Coaching agents on the same things over and over
Constantly onboarding new agents

That’s where Abstrakt comes in. Real time agent assist software helps agents always say the right thing at the right time based on the context of the call they are on.

See Abstrakt in Action

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How real-time agent assist software should work

Real time agent assistAbstrakt recognizes when your agents hit playbook points and removes them from their view. Plus real-time recommended responses guide them to the correct answer within 0.2 seconds.
Get notified of issues & coaching opportunities in real-timeReceive notifications via Slack or Teams because no one has time to sort through hundreds of calls. You’ll know in real-time if your agents need help.
Sentiment summary & call scoring100% of calls are scored within seconds after the call is over. No more waiting to receive actionable insights and call sentiment summaries.
Reporting aligned to your business outcomesPlaybooks and Recommended Responses can be easily adapted based on the call outcomes your business is looking to achieve.

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How Johnson & Johnson achieved a 38% decrease in call handle time

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How Customer Acquisition Group reduced QA time by 83%

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Plate IQ decreased ramp time of new reps by 67% using Abstrakt

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Making leaders more productive

“Abstrakt’s real time agent assist has changed the way we operate. It’s been an absolute game changer as it created and demanded uniformity out of our agents. It’s been huge in the way we’ve grown our team.”

Clay Manship

Principal at Midwest Cash Offer

Intrigued? It’s time to learn more.

Book Your Demo

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