-
Is Our Definition of Agent Coaching Broken?
As we begin exploring these differences, I think the better question would be “What is coaching?” One must first have a basic understanding of what coaching is before applying it to the art and science of the contact center world. I can personally think back throughout my professional career, my time playing sports, and my…
-
What Sales Coaching And A Dinner Date Have In Common
Here is what a dinner date with four personality types and sales coaching software have in common. Imagine you are a waiter at a high-end steak house in downtown Atlanta, Georgia. Let’s say it is Kevin Rathbun Steak. The hostess just sat a group of four in your section. They look like young, successful professionals…
-
Understanding the Customer Journey
From the first time they saw your company to what made them buy and what keeps them as a customer. Most companies want the outcome of understanding their customer’s journey without doing the leg work. Sure that will take you somewhere, but it won’t be far. Our advice – spend the time and understand this.…
-
Q&A with Cole Ackerman, Director of Sales Development
Today we’ve got the inside scoop on the one and only Cole Ackerman. Cole is the Director of Sales Development at Abstrakt! Cole lives and breathes sales and can have a conversation with anyone. From his SaaS sales experience at PandaDoc and OfficeSpace Software, he brings a creative approach to Abstrakt. Learn all about why…
-
Call Scorecard Templates
At Abstrakt, we’ve analyzed over 10.2 million calls and have customers across many industries. We’ve seen what works and what doesn’t work. That’s why we’ve put together this awesome template that you can steal. It’s formatted in a Google Sheet so all you have to do is make a copy. Then you can tweak the…
-
Objection Handling Tips & Tricks That Actually Work
DOWNLOAD THE EBOOK Here is a glimpse of what to expect in this eBook of objection handling tips… Before you can expect to be a pro at objection handling, you have to understand that the best salespeople spend time preparing. It’s that simple. But most people aren’t willing to do the work to separate themselves.…
-
How Marketing and Sales teams can actually use Sales Coaching
You might be asking yourself, how the heck do marketing teams learn from sales coaching? And why is that even important to how marketing and sales teams work together? The short answer if you don’t want to read anything else on this post: Listening to sales coaching and leadership guidance that the sales team receives…
-
Your Sales Coaching approach is the problem – Double Slit Theory
Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to drive change, have all relied upon humans helping humans or humans monitoring humans (via software). Multi-billion dollar software companies and sales consulting organizations have all been built on this approach. It is flawed, outdated, and ineffective.…
-
The Definition of Insanity when it comes to Sales Coaching
Managers and leaders still listen to call recordings for hours on end, schedule time with the rep or agent to discuss what happened (and why it did not go right), still do…not as simple as inserting a rep on the front line and six-months later expecting the same repeatable revenue. Failing to … Try real-time…
-
Smaller Sales Team, same quota. Now what?
The evidence is compelling, those who put in the work now can see an exponential outcome. Through the pandemic, sales teams had to make drastic changes to ensure teams were hitting their quota… the same thing has to happen now. Smaller sales team, same quota? So what. Go ….
-
Building Trust & achieving results with Conversational Intelligence
Conversational intelligence is NOT the same as real-time. If companies are saying “real-time” when talking about analytics or insights, that’s just a … The reason you can build trust with conversational intelligence is you can take a step back and see the journey of your prospect. What have they been … While conversational intelligence helps…
-
As Bruce Arians would say… no risk it, no biscuit
Spencer Fossen, our VP of Customer Success, got to join Clare Dobson on The Startup Sidekick podcast. He has already made a tremendous impact here and if you’re looking to learn about career progression, this is the episode for you. From sales to customer success, it’s all about relationship building.
Sales Basics
Abstrakt was built to solve your problems.
