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Call Coaching Template for High-Performing 1:1s
Take this template to your next coaching session and see immediate results. Before The Next Coaching Session Agent: Choose 3 to 6 calls that they want to review in the coaching session These calls will be sent to the manager the day BEFORE the session Manager: Keep a running doc of agenda items throughout the […]
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Contact Center Coaching Guide
Contact Center Coaching… Let’s Talk About It Every team, whether it’s a professional sports team or high school mathletes, everyone has a “coach”. Contact centers are no different. The coach at a contact center is generally the supervisor or manager of the group. However, most people don’t think of themselves as a “coach”. This is […]
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Is our definition of Sales Coaching broken?
What is Sales Coaching? As we begin exploring these differences, I think the better question would be “What is coaching?” One must first have a basic understanding of what coaching is before applying it to the art and science of sales. I can personally think back throughout my professional career, my time playing sports, and […]
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What sales coaching and a dinner date have in common
Here is what a dinner date with four personality types and sales coaching software have in common. Story time to set the scene: Imagine you are a waiter at a high-end steak house in downtown Atlanta, Georgia. Let’s say it is Kevin Rathbun Steak. The hostess just sat a group of four in your section. […]
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14 Secrets that Abstrakt has Revealed
GET THE 2023 MARKET STUDY Background Over the past six months, we’ve been able to clearly see a change in trends (which shouldn’t be a surprise). But instead of just telling you there has been a change, we’re going to reveal what words and phrases will get you results in today’s environment. Abstrakt has identified […]
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Everything you need to know about real-time call coaching software
You’ve stumbled across this article for one of three reasons (at least we’re 90% sure)… No matter which group you fall into, hopefully, this article helps answer your questions. If not, feel free to chat or email us at [email protected]. What is real-time call coaching software? Real-time call coaching software helps your team in real-time, […]
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Call Scorecard Templates
Why this call scorecard template? At Abstrakt, we’ve analyzed over 5.8 million calls and have customers across many industries. We’ve seen what works and what doesn’t work. That’s why we’ve put together this awesome template that you can steal. It’s formatted in a Google Sheet so all you have to do is make a copy. […]
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Real-Time Call Coaching vs. Conversational Intelligence
How are you different from other conversational intelligence platforms? Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because […]
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ChatGPT and how it’s affecting the B2B sales world
ChatGPT is all the rage at the moment You can’t go anywhere without hearing about it. So we had to try it. It actually articulated the value of real-time sales coaching software surprisingly well. When asking ChatGPT what real-time sales coaching software is, here is the response: “Real time sales coaching software can be valuable for sales […]
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Objection Handling Tips & Tricks That Actually Work
DOWNLOAD THE EBOOK There are three main sections: Here is a glimpse of what to expect in this eBook of objection handling tips… The Separation is in the Preparation Before you can expect to be a pro at objection handling, you have to understand that the best salespeople spend time preparing. It’s that simple. But […]
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Your Sales Coaching approach is the problem – Double Slit Theory
Why is sales coaching done the way it’s done? Well, to be blunt, a better option hasn’t existed. Sales coaching software, accompanied by the strategies and tactics to drive change, have all relied upon humans helping humans or humans monitoring humans (via software). Multi-billion dollar software companies and sales consulting organizations have all been built […]
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Building an Anti-Fragile Sales Team
We’ve broken this down into four sections. While you could easily add a lot more, this process needs to be simple otherwise you won’t stick to it. Just like your core values, you hire and fire based on your principles.
Sales Coaching
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