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Outbound Contact Rate with Daniel Foppen
Daniel Foppen, Head of Product & Product Marketing for Convoso, has over 20 years of CX experience and joins the Contact Center KPI podcast to share his predictions about outbound contact rate. While other KPIs matter, contact rate should be a priority according to Daniel. If your contact rate continues to decrease, that means you’re…
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Building a Repeatable Call QA process
Creating a solid QA framework has three parts: To start, we always suggest that you answer these four questions: Standardization of processes Automation Ensure all channels are being monitored Let agents dispute bad scores QA software should work for you, not against you
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Call Scorecard Templates
At Abstrakt, we’ve analyzed over 10.2 million calls and have customers across many industries. We’ve seen what works and what doesn’t work. That’s why we’ve put together this awesome template that you can steal. It’s formatted in a Google Sheet so all you have to do is make a copy. Then you can tweak the…
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The Definition of Insanity when it comes to Sales Coaching
Managers and leaders still listen to call recordings for hours on end, schedule time with the rep or agent to discuss what happened (and why it did not go right), still do…not as simple as inserting a rep on the front line and six-months later expecting the same repeatable revenue. Failing to … Try real-time…
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Fight, Flight or Freeze: Using call intelligence software during an economic downturn
Sales teams are ever-changing and when there is economic uncertainty your team can be shaken up. This is exactly why you should invest in call intelligence software for your sales team… Some sales enablement software can be great, but if your team does not use it then it’s not worth it
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The Struggles (and how to overcome them) of Founder-Led Sales
Some wise words from Matt Wolach, B2B SaaS Sales Coach at Xsellus. While the focus of this podcast is founder-led sales, most of these principles that Matt shared can be applied to sales in general. Before you can grow in sales, you need to …. The other piece to founder-led sales…. don’t get emotional. Disconnect…
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How to execute Product Led Growth based on the Stage of your Company
Breezy Beaumont, Head of Growth & Marketing at Correlated, joined us on the podkast to discuss everything Product Led Growth (PLG)! One of the biggest myths around PLG is that it’s ….. Listen to all the details about how PLG is all about improving your ….
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Top 7 Sales Podcasts
Podcasts are all the rage today, as evident by the influx of sales podcasts that fill our …. As anyone who has read our blogs, or listened to our podcasts knows that sales is just as much about personal drive and motivation as it is about sales skills. That’s why any list of podcasts aspiring…
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Building a Sales Process that accounts for Variances in Humanity
Ashleigh Early joins Greg Reffner to talk about building a sales process that accounts for variances in humanity. Anyone can be successful in sales. You don’t have to …. With introverts, extroverts, and all types of personalities now in sales, scripts don’t sound good in everyone’s voice. We need to allow …
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Sales Process for Funnel vs Micro Processes on Steps
Hindsight is 20/20, and coaching on calls in arrears is not immediately effective. There is a strong reason for ramp-times that are built into compensation plans for sales representatives. That is one more reason for sales leaders to have repeatable processes within their sales process in order to get new reps up to speed. Making…
Sales Process
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