Dependable customer service without the risk

Abstrakt ensures consistent service quality while reducing compliance risks and streamlining QA processes.

Plus, remove variability in the agent’s scripts and responses during every call without investing hours in listening to call recordings.

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Meet Sarah, a CS leader

Her team struggled with inconsistent service on calls, long training times, and slow quality checks.

She was overwhelmed, constantly firefighting, and feeling stuck in the weeds. What made it worse was that she was only reviewing a small portion of calls each week.

Then Sarah discovered Abstrakt.

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How Abstrakt helped Sarah

Real-Time Agent Assist

Abstrakt has been able to remove variability in agents’ scripts to ensure compliance on every call.

Consistent Onboarding

New hires ramped faster with a consistent knowledge base, and they know exactly what makes a good call.

Streamlined QA Automation
With 100% of calls reviewed, they know exactly which calls need to be manually reviewed.

Today, Sarah leads with confidence. Her team runs smoother, customer retention rates are higher, and she’s ahead of the curve.

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Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Our software can provide recommended responses in 400 milliseconds. It’s truly that fast. Most other companies take 1-2 seconds at best.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

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