Greg Reffner

Why Introverts Make the Best Sales Reps

Why Introverts Make the Best Sales Reps Conversational Intelligence Platforms and Introvert SDRs

Organizations that look to scale, should start to see the power of introverts in a sales culture because many introverted traits can be found in some of the most successful sales reps. One trait that is especially powerful is listening, which can help create rapport with clients. Another key trait is being able to synthesize ideas internally, which can help make for better solutions and keep an internal dialogue open with oneself. It is well documented that when it comes to things like talk/listen ratio that listening more, usually results in a win. Conversational intelligence platforms and call intelligence software clearly showcase this metric. Introverts listen more than they talk, talking a lot doesn’t help winning… Where is the disconnect?

How to Measure the Dirty Deal Details that Seem to be Neglected!

How to Measure the Dirty Deal Details that Seem to be Neglected! George Bronten

Working collaboratively, sales professionals and customers find the right solutions, while driving additional sales success for your sales team. Individualistic approaches may create top sales performers that become heroes. But how does Sales Management encourage top performers to share and transfer their knowledge to the rest of the team?

Top 5 Signs You are Ready to Stop Being Reactive with Call Coaching

Top 5 Signs You are Ready to Stop Being Reactive with Call Coaching conversational intelligence software

There is a very specific reason that stop signs, traffic lights and push notifications are red. When humans see red, their reactions become faster and more forceful. We, as humans, associate red with danger (think about the last time you saw someone get mad or angry, what color did their face turn?). So, it is only natural that tech companies use that color to draw user’s attention to the actions they want them to take. The problem becomes when that push notification or number starts to lose its emotional connection with the pain of not taking action. When call coaching, after the sixth time of role-playing with a single rep hasn’t worked, the notification associated with a competitor being mentioned on that rep’s call stops being cared about.

The Subconscious Mind’s Secret

The Subconscious Mind’s Secret Call Coaching Software

Stored in the subconscious mind are all your beliefs, memories, and life experiences. Now, while sales representatives can’t have access to someone’s dreams, knowing what steps to take to access their subconscious mind is absolutely doable. For anyone in a sales or support role, accessing the subconscious mind is critical. This is from where their most influential thoughts and ideas come. The subconscious mind stores one’s life experiences; it is safe to reason that those experiences impact how we behave, act and make all decisions in our lives.

Even Senior Agents Have Bad Days – How Can Call Center Software Help?

Even Senior Agents Have Bad Days – How Can Call Center Software Help? Senior Call Center Agents Have Bad Days

Tracking sales calls couldn’t be easier with a transcript, live cues, and a call guide to follow. Not because your inside sales or outbound salespeople couldn’t handle it without it, but because now you can hire for attitude and train to fit. Your best performers will perform better, your worst performers will outrun your competitor’s best performers. You might even save the world… ok… maybe not, but at least you could go down in history as an innovative sales leader.

How to Build Your Own Career Progression in Sales Leadership

How to Build Your Own Career Progression in Sales Leadership How to Build Your Own Career Progression in Sales Leadership

ABSTRAKT had a great opportunity to talk with Florin Tatulea about How to Build Your Own Career Progression in Sales Leadership. They dove into how strategically making choices about career decisions helps to drive what you do in your career. How can a person help drive results that are most impactful to an organization that results in a win-win? The person grows their career while helping the company achieve (or exceed!) their goals.

Being more conscientious and helping figure out unselfish characteristics to ultimately help build a group of people who all are kind of in it together. Everyone has the same goal of helping others to win. To be patient with yourself, to be patient with your employer. Delayed gratification. You cannot achieve much if you’re always jumping from job to job every 2 years. Give yourself time to really know the vertical, to know the products and services.

Finally, make management knows your plans for your career progression. Ensure your plans are clearly defined, and that your clear deliverable goals are being met, providing the opportunity to interview for that next open position wherever that might be!

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