// for agents

Real-Time Call Coaching Software - Contact Center

As a Team Leader, you look to measure KPIs such as first call resolution success, average handle time, customer satisfaction and average after call work time. When seconds count, it is time to stop being reactive with the training you provide to your Agents.

Agent

  • Recommended Responses instantly give Agent’s a higher chance of success to resolve customer issues on the first call. 
  • Utilizing Frameworks, important details to capture are never missed. 
  • Automatically linking out to deeper documentation via Recommended Responses decreases Average Handle and Hold Times. 
  • When the pressure is on, utilizing Real-Time Call Coaching Software ensures Phone Etiquette instantly improves. 

Quality Analyst

  • Leveraging Post-Call ABSTRAKT’s, easily understand the high level success of every call
  • Talk/Listen Time Ratio metrics help to validate your Agents are actively listening
  • Framework completion score metrics automatically score your Agent’s level of regulatory compliance and adherence to policies.
  • Real-Time access to post call transcript leaves no excuse for for Agents to not input call notes.

Trainer

  • Frameworks allow you to easily deliver the relevant call structures and compliant talk tracks on day one.
  • Recommended Responses re-enforce the objection handling training previously done. 
  • Higher success rates reduce Agent turnover, leading to more time spent optimizing current team.
  • Easily report on and identify non-compliant calls without ever listening to a call recording.

Team Leader

  • Post call ABSTRAKT reporting gives you Real-Time visibility into quality and compliance of your Agents
  • Framework completion scores allow you to focus your coaching and monitoring with Agents that need the most help
  • Tracking objections, allows you to filter calls for certain types of objections.
// By the numbers

In Call Centers, the numbers speak for themselves

When our customer’s stopped being reactive with their training, thats where things got interesting. 

Avg % Increase in First Call Resolution 31%
Avg % Decrease Time in Queue 27%
Avg % Increase in Customer Satisfaction 74%
// Build Your 24/7 sales coach

Configurable and Live in Minutes

ABSTRAKT offers Real-Time Call Coaching Software powered by the latest in Natural Language Processing and AI. Reps, Recruiters and Agents are provided the right information, at the right time, live on the call, or demo all based upon what is being said by the prospect or customer. ABSTRAKT is technology agnostic, working across any computer-based dialer or video conferencing technology on the market today

  • Latest in NLP/AI (Natural Language Processing and Artificial Intelligence
  • Proprietary Relative Accuracy Scoring
  • Best in class speech to text accuracy >94%
  • Technology stack agnostic
// Testimonials

How is ABSTRAKT helping?

Emilia Clarke
Airship
Director, Sales Development
Real-Time In-Call Coaching and Analytics. The ability to ramp our SDRs quickly and get them to a productive level has been impressive.
Emilia Clarke
Allbound
Sales Manager
We love the ability to give our reps real-time coaching. Our sales team was quick to adopt Abstrakt and is quickly becoming a staple of our enablement strategy for the future.
// across Industries

The Problems Remain the Same

SaaS Sales
SDR or AE, both roles continue to struggle to fully qualify opportunities, overcome objections consistently and accurately forecast revenue
Recruiting
Compliance, top performing accuracy and ensuring your team never misses the segue to land your next big customer. Don't leave anything to chance next time
Contact Center
No more saying the wrong things in the moments that matter while ensuring the highest level of quality assurance and compliance possible
// All things winning

Because Sales Shouldn't Suck

say goodbye to sales slumps
Blog
Clare Dobson - Director of Marketing

Say Goodbye to Sales Slumps

Slumps not only happen in sales, they can happen with anything. One minute you’re hitting home runs and the next you can’t hit a ball to save your life. We have a few tips and tricks that our ….

LEARN MORE
Enterprise Sales Leadership
Podkast
Greg Reffner - CEO

Enterprise Sales Leadership

Kandra Vu, Head of Global Inside Sales Adjust, and Greg Reffner discuss the different types of leaders for different stages of companies, and what it takes to be successful …

LEARN MORE