Voice analytics & post-call automation

Let Abstrakt help you discover the true drivers of agent performance.

Remove agent bias on call notes and summaries while reducing the time spent on after-call work as Abstrakt automatically sends it all to your CRM.

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Real-time agent assist & guidance

Abstrakt recognizes when your agents hit playbook points and removes them from their view.

Plus real-time recommended responses guide them to the correct answer within 0.2 seconds.

No more whispers or barging, it’s time for real-time call guidance.

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Just look at the results

22%

Increase in Accuracy of QA Scores

63%

Decrease in Ramp Time

27%

Increase in CSAT

Read Our Customer Stories

Consistent customer service at scale

“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Learn more about Abstrakt for CS teams

Frequently Asked Questions

No. We use customer-configured playbooks and recommended responses to guide the agents.

You can leverage AI to have Abstrakt make recommendations, but under no circumstances will agents be presented with content to use that has yet to be approved by you.

Unlike other vendors that charge extra or set a limit on this; we will retain your call data for the length of time you are a customer.

This is included in the cost of your agreement with us.

Abstrakt offers PCI/PHI/PII masking for the transcript and audio file for every call.

Our customers can choose to enable this with the click of a button.

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Downloadable Content

Ready to fall out of your chair?

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