Real-time agent assist & call guidance
Abstrakt’s real-time agent assist software helps agents adhere to the script while always knowing how to respond correctly.
This ensures nothing falls out of compliance or creates unnecessary risks for your company.
Ensuring agents follow the script
When scripts aren’t followed it can lead to compliance risks and potential lawsuits.
With Abstrakt, playbooks & scripts automatically launch based on who your team is speaking with and react immediately to their behavior.
With no clicks or distractions, your agents can focus on providing top-tier customer service.
Always know the right thing to say
Recommended responses are instantly triggered (in 0.2 seconds), based on the questions or objections thrown your agent’s way.
Plus, supervisors can see which responses we said by agents as well as which ones lead to successful outcomes.
Abstrakt has been proven to increase opportunities while increasing customer satisfaction.
Post-call analytics & automation
Receive real-time conversational intelligence reporting details to see what leads to the call outcomes your business is looking to achieve.
Then easily replicate what works across your team.
Plus with Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.
Know what leads to a successful call
Listening to hours of call recordings takes time that most supervisors don’t have.
Abstrakt helps you better coach and train your agents by telling you what your best agents are doing.
Plus, receive real-time notifications via Slack or Teams to know when agents need help live on a call.
Just look at the results
Increase in New Opportunities
Decrease in Ramp Time
Increase in CSAT
Consistent customer service at scale
“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”
Sarah Lesemann
Customer Care Manager at Johnson & Johnson
Just like a QA employee, but better
It used to take 1.5 hours to find a call & give feedback, but Abstrakt has condensed that to 10 minutes. We can go through an entire call to find what should have been said, review scripting and rebuttals, and apply feedback for agents.
Brittany Montgomery
QC Manager at Customer Acquisition Group
Drive business & performance
“There are certain things agents absolutely have to say or do on phone calls and Abstrakt keeps agents compliant. It is all about ramping agents quickly for our clients in a predictable, cost-effective, and compliant manner. Abstrakt allows us to do all of these things.”
Oliver Catt
Founder of The Cattalyst
Stop Revenue Leakage
“Abstrakt is helping us decrease the time it typically takes a new hire to get ramped up by providing live coaching and call feedback. Also, being a remote sales team, Abstrakt’s call recordings and transcripts allow me to coach effectively and provide feedback to my team on their calls.“
Nolan Lang
Sales Development Manager at Plate IQ
Intrigued? It’s time to learn more.
