Real-time agent assist & call guidance

Abstrakt’s real-time agent assist software helps agents adhere to the script while always knowing how to respond correctly.

This ensures nothing falls out of compliance or creates unnecessary risks for your company.

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Ensuring agents follow the script

When scripts aren’t followed it can lead to compliance risks and potential lawsuits.

With Abstrakt, playbooks & scripts automatically launch based on who your team is speaking with and react immediately to their behavior.

With no clicks or distractions, your agents can focus on providing top-tier customer service.

Just look at the results

35%

Increase in New Opportunities

63%

Decrease in Ramp Time

27%

Increase in CSAT

Consistent customer service at scale

“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Learn more about Abstrakt for CS teams

Intrigued? It’s time to learn more.

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