Ensuring agents follow the script
When scripts aren’t followed it can lead to compliance risks and potential lawsuits.
With Abstrakt, playbooks & scripts automatically launch based on who your team is speaking with and react immediately to their behavior.
With no clicks or distractions, your agents can focus on providing top-tier customer service.
Just look at the results
35%
Increase in New Opportunities
63%
Decrease in Ramp Time
27%
Increase in CSAT
Consistent customer service at scale
“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”
Sarah Lesemann
Customer Care Manager at Johnson & Johnson