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Minding the Sales Enablement Gap
Every sales enablement or conversational intelligence software on the market today focuses its outcomes in two areas. One area is the …. From there, they are shown how to leverage the Sales Enablement platform filled.
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Customer Retention 101
When it comes to customer retention, especially when looking at SaaS, it’s a no brainer when looking at the time it takes to acquire a new customer versus retaining an existing one….Now how do you make customer retention a priority?…
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What Agent Coaching Software are you using?
Whether you manage a contact center or small team, call coaching software seems like it’s everywhere. How do you find the best agent coaching software that’s best for your team? You may have heard …
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All is fair in love and war (and sales?)
The decision to bend or break the rules with the goal of quota attainment in mind is only one each of us can make for ourselves. Some reps are able to make things very black and white, win deals and succeed. Others tend to live in the gray area, deploying various tools like…..
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Building your winning Sales Tech Stack
A winning sales tech stack can help you crush your goals and maximize productivity. There are infinite tools that you can use and all will play a small role in growing your business. However, which ones are going to make the greatest impact?
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Stacking the Cards in your favor
Signing up for a career in sales is essentially agreeing to a career where you lose far more often than you win. Become an Enterprise level closer, and you should be winning thirty-percent of the time. Either way, you are losing more than you win. So the question becomes, “how do I stack the cards…
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Why should I invest in real-time call coaching for my team?
With many companies adopting work from home technologies including video conferencing, coaching has become more than just listening to your reps speak over the phone ….. We are going to dive into a few critical components of your sales coaching tech stack to see if it is doing everything it can to fulfill your team’s…
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Ways to Measure Success using Conversational Intelligence for Coaches
“What gets measured gets improved” – how many times have you said this as a coach, manager, trainer, or even just to yourself? If you are anything like me, probably a bunch. I have said it a bunch of times because it is true. What gets measured, does, in fact, get improved. A couple of…
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When your sales team struggles to meet quota
While your Sales Team struggles to meet quota, there are Conversation Intelligence tools that literally could not only save their jobs, but exceed quotas. Annual revenue goals met. Customer attrition issues solved. Conversation Intelligence needs to be “live”, not post-call analytics, but “Real-Time Conversation Intelligence”.
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Why your reps do not apply their sales training
The number one problem with any sales training is that we spend a great deal of time practicing, training, and honing our skills… but managers don’t always follow through on making sure the training is being applied. One reason is that there is not an unlimited amount of time in the day, but the other…
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ValueSelling is not just about Sales
Companies are made up of many departments all working together with one central goal. How does valueselling apply to departments like Product Management, Sales Engineering, Channel? Where do things like titles come into play when building persona-based prompts such as playbooks and sales call frameworks?
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Why Introverts Make the Best Sales Reps
Organizations that look to scale, should start to see the power of introverts in a sales culture because many introverted traits can be found in some of the most successful sales reps. One trait that is especially powerful is listening, which can help create rapport with clients. Another key trait is being able to synthesize…
Conversational Intelligence
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