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Understanding the Customer Journey
From the first time they saw your company to what made them buy and what keeps them as a customer. Most companies want the outcome of understanding their customer’s journey without doing the leg work. Sure that will take you somewhere, but it won’t be far. Our advice – spend the time and understand this.…
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Lose the Distractions & Get to Work
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
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Q&A with Spencer Fossen, VP of Customer Success at Abstrakt
Spencer has moved up the sales ladder going from sales rep to account executive to business development manager to head of growth. Most recently he’s made the jump to customer success and is crushing it. Read more about what has motivated him and allowed him to be successful in any role. Answer #1: I have…
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Starting from scratch & building your future
Making the decision to join an early-stage startup is already risky, but to join and build a thriving Customer Success function (with no CS background)… that’s bold. But that’s what Matt Hensler, Founder & Executive Consultant at inswing, did. He pivoted from marketing to customer success. However, his agency background of knowing how to provide…
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How to stand out in the Conversational Intelligence Software world
Do we have everything figured out? No, of course not. But we’ve been in the industry for a while (since Gong was the only major player), and we can tell you what has worked vs. not worked when it comes to conversational intelligence software. Even more so how it’s created an entire sales enablement movement. Breaking…
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Making the Leap from Corporate to Startup
Taylor Stevens, Client Success Lead at NextPatient, joins us to talk about the transition to the startup world and how… The first piece of advice is communication. If you aren’t on the same page as your Founder(s), it makes your … Plus we talked all about how & when to grow your team …
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As Bruce Arians would say… no risk it, no biscuit
Spencer Fossen, our VP of Customer Success, got to join Clare Dobson on The Startup Sidekick podcast. He has already made a tremendous impact here and if you’re looking to learn about career progression, this is the episode for you. From sales to customer success, it’s all about relationship building.
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Measuring and Improving QA scores
QA scores are important to contact centers because they … There are multiple factors that go into improving QA scores – one small change isn’t going to make a big difference. But changing too much isn’t going to change either. There is a balance in how you …
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How to execute Product Led Growth based on the Stage of your Company
Breezy Beaumont, Head of Growth & Marketing at Correlated, joined us on the podkast to discuss everything Product Led Growth (PLG)! One of the biggest myths around PLG is that it’s ….. Listen to all the details about how PLG is all about improving your ….
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Help your Prospects be the Heroes in their Journey
Tom Slocum, Program Director at RevGenuius and Co-Founder of RevLeague, has been through it all, especially when it comes to the tactics of cold calling and objection handling. How can you provide two “gives” before you ask for something from a prospect? …. But the biggest takeaway…. change your mindset and GIVE VALUE.
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6 Benefits of Real-Time Call Coaching Software
We’re going to dive into 6 MAJOR benefits of how this software can make an immediate impact on your team. Oh yeah… and help you win more business. If you’re asking yourself, “How do I even know if my team needs real-time call coaching software”, it’s simple….
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Best Software for Call Transcription
Imagine, you are a sales leader and you have 150 calls to review each day. Wouldn’t it be nice if there was an easy Zoom call transcription software that you could use? …. you need to look for when reviewing the best Zoom call transcription software.
Customer Success
Abstrakt was built to solve your problems.
