The buying process for software has changed.

The power is in the buyer’s hands, the way it should be.

Leaders like you are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available.

Also – here is a great buyer’s guide tool that you might find useful.

Now let’s dive into the top Balto alternatives.

Balto Alternatives

Abstrakt

Yes, we added ourselves to this list.

Why? Because we consistently compete with Balto, and most of the time we win.

There are three main reasons why companies and leaders choose Abstrakt:

1. Real-Time Speed: Abstrakt’s real-time agent assist responds within milliseconds.
2. Support: Abstrakt was built to be configurable, you can make changes and deploy within seconds. Plus we can get you onboarded & live within weeks. Not months.
3. Pricing: We can beat Balto’s pricing 9 times out of 10.

Fundamentally, we have two different views on how agent assist tools should be utilized.

With Abstrakt, we believe the agent should be free of distractions and we integrate at the call disposition level. Making your job easier to see what needs to happen on a call to produce the best outcome.

Balto does offer a “live listen” portion where managers can listen to live conversations. Abstrakt does not. However, the goal of real-time call guidance software is so managers don’t have to be in multiple places simultaneously. 

“I’m glad I did some research before signing with Balto”, said one of our customers. After hearing this essentially every week, this is why decided to put together a post on Balto alternatives.

So what are you waiting for?

See Abstrakt in action.

Observe.AI

Another competitor that is closely aligned with both Balto and Abstrakt.

Observe has an advantage when it comes to the reporting and analytics dashboard. Interestingly, Observe used to only focus on post-call analytics and reporting. 

They launched their real-time technology not too long ago.

But remember when we were talking about configurable vs. customizable? Well, Observe and Balto are customizable. This means you can’t change things as you want/need, you’ll need more help from their support team.

If you’re looking for reactive, post-call dashboards then Observe AI definitely has a leg up compared to Balto.

Cresta

Cresta was also founded in 2017, similarly to Balto, but has made significant strides since then. When looking at Balto alternatives, Cresta offers a significantly more advanced solution.

Their focus is enterprise-level clients, and they are fully on board the AI train.

The downfall with Cresta is you’ll be paying a premium.

Most companies will use the software to its fullest potential for a few months, then revert back to the same processes. It’s important to keep this in mind before moving forward with a tool like Cresta.

Copilot

This is more for the B2B SaaS companies that may be reading this. 

Side note: We don’t know of many call centers or customer service teams that move in this direction.

Copilot is a conversational intelligence tool – used for post-call analytics and coaching intelligence. Balto is a call guidance tool, used live during conversations.

Agent Assist Software in a nutshell

If you’ve made it this far, you are clearly serious about looking at adding or replacing a current software solution.

Here are some of the most common questions we receive, and we thought they might be helpful for your research:

These are all valid questions and can easily help you decide which software is best for your company. 

If you’re looking for other Balto alternatives, there are lots of companies jumping on the AI train. With newer companies always comes higher risk, but that doesn’t mean you shouldn’t continue to do more research.