The market has changed
The buying process for software has changed.
The power is in the buyer’s hands, the way it should be.
Leaders like you are doing due diligence on a company before they decide to sign a contract. This means checking out their competitors to see what other options are available.
Let’s dive into the top Balto alternatives.
Balto Alternatives
Abstrakt
Yes, we added ourselves to this list.
Why? Because we consistently compete with Balto, and most of the time we win.
There are three main reasons why companies and leaders choose Abstrakt:
- Real-Time Speed: Abstrakt’s real-time agent assist responds within milliseconds.
- Support: Abstrakt was built to be configurable, you can make changes and deploy within seconds. Plus we can get you onboarded & live within weeks. Not months.
- Pricing: We can beat Balto’s pricing 9 times out of 10.
Fundamentally, we have two different views on how agent assist tools should be utilized.
You’ll know Abstrakt is the right fit if…
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You want software that is aligned to your business outcomes, NOT driven by an agent’s preference.
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You want automated scoring with a human touch.
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You want the agent experience to be void of distractions.
Abstrakt solves the problem of having actual “real-time” software. Our call guidance happens in the blink of an eye. Other companies can’t keep up with that.
Additionally, the biggest difference is that we integrate at the call disposition level. Making your job easier to see what needs to happen on a call to produce the best outcome.
If you complete a demo of Abstrakt and Balto, you will clearly see the difference 😉.
Abstrakt is also available in over 125 different languages whereas Balto is limited to English and Spanish, this is just one of the many differences.
Balto does offer a “live listen” portion where managers can listen to live conversations. Abstrakt does not. However, the goal of real-time call guidance software is so managers don’t have to be in multiple places simultaneously.
“I’m glad I did some research before signing with Balto”, said one of our customers. After hearing this essentially every week, this is why decided to put together a post on Balto alternatives.
So what are you waiting for?
See Abstrakt in action.
Observe.AI
Another competitor that is closely aligned with both Balto and Abstrakt.
Observe has an advantage when it comes to the reporting and analytics dashboard. Interestingly, Observe used to only focus on post-call analytics and reporting.
They launched their real-time technology not too long ago.
But remember when we were talking about configurable vs. customizable? Well Observe and Balto are customizable. This means you can’t change things as you want/need, you’ll need more help from their support team.
If you’re looking for reactive, post-call dashboards then Observe AI definitely has a leg up compared to Balto.
Want to learn more about AI-driven call guidance software?
Cresta
Cresta was also founded in 2017, similarly to Balto, but has made significant strides since then. When looking at Balto alternatives, Cresta offers a more advanced solution.
Their real-time technology is utilized across both calls and chat. Whereas, Balto is focused only on calls. That is how Cresta has separated itself from other real-time competitors.
The downfall with Cresta is you’ll be paying a premium.
Most companies will use the software to its fullest potential for a few months, then revert back to the same processes. It’s important to keep this in mind before moving forward with a tool like Cresta.
Wingman by Clari
We added Wingman by Clari to this list for more of the B2B SaaS companies that may be reviewing this post.
Side note: We don’t know of many call centers or customer service teams that move in this direction.
Wingman is a conversational intelligence tool – used for post-call analytics and coaching intelligence. Balto is a call guidance tool, used live during conversations.
Companies tend to choose Wingman when they are looking for more of a call library that ties into their sales pipeline.
Call Guidance Software in a nutshell
If you’ve made it this far, you are clearly serious about looking at adding or replacing a current software solution.
Here are some of the most common questions we receive and we thought they might be helpful for your research:
These are all valid questions and can easily help you decide which software is best for your company.
If you’re looking for other Balto alternatives, there are lots of companies jumping on the AI train. With newer companies always comes higher risk, but that doesn’t mean you shouldn’t continue to do more research.
