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How to Create a Better Team with Remote Call Training
Investing in call training for your team ranks just as important as onboarding new team members properly. The reps or agents on the phone need to be … Personalize Your Call Training Programs. Personalization takes more time, but … Here are some examples of each: Positive: ”It was great that you managed to complete all…
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Different ways to motivate your sales reps using Conversational Intelligence Tools
When it comes to motivating your sales reps, we need to take a step back and look at the personalities that encompass your sales team. Most sales reps are … A Salesforce survey found that 71% of companies reported sales performance gains of … Tactic #2: Tool Up With Conversational Intelligence Tools. Software is the…
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Contact Center Coaching Guide: Tips & Tricks
Call coaching can be a challenge in any industry, but when it comes to contact centers, they have their own unique set of challenges. We’ll talk you through the tips and tricks we’ve learned from the top contact centers and the way they handle their call coaching.
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Fight, Flight or Freeze: Using call intelligence software during an economic downturn
Sales teams are ever-changing and when there is economic uncertainty your team can be shaken up. This is exactly why you should invest in call intelligence software for your sales team… Some sales enablement software can be great, but if your team does not use it then it’s not worth it
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How Agent Coaching Software Can Help Me Stop Re-Coaching Agents
It’s time to stop re-coaching your reps! Let their … If you’re looking to improve your leadership skills, let’s …. Two very different ways of thinking are now causing a divide in the software sales world. There are so many options now when it comes to your tech stack, the worst part is most sales…
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Measuring and Improving QA scores
QA scores are important to contact centers because they … There are multiple factors that go into improving QA scores – one small change isn’t going to make a big difference. But changing too much isn’t going to change either. There is a balance in how you …
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Building Competence and Confidence: How to help your reps overcome call reluctance
The harsh reality of call reluctance is that it’s psychological. Most sales managers do not have a degree in Psychology. So, we decided to put together a cliff notes version on the … The first step to helping your reps overcome this fear is to have… The key in every situation when you are working…
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How To Effectively Use Storytelling In Sales
Storytelling in sales is more powerful than most people realize. The connection you can create with your prospects from a story allows you to. …. Even though I am a sucker for a great motivational speaker. Storytelling in sales can captivate your prospect the same way a …
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Using Conversational Intelligence to transition from Sales Rep to Manager
You are extremely focused on reviewing your conversational intelligence software to ensure your opportunities are multi-threaded and have clear next steps…..If they immediately start gloating or go show off their …
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Q&A with Greg Reffner, Founder & CEO of Abstrakt
Greg has been through every sales role you can imagine. Once he realized that he had a knack for it, his career took off. While a competitive personality … But what’s even better than that – he wouldn’t take any of the credit for it. He would say it was all done by his team.
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How to be a top 1% Sales Rep
Diving into what I’ve … in sales in hopes to help you become a top 1% sales rep. 1. Work Smarter, Not Harder …. 2. Be Willing To Do … In order to be a top 1% sales rep, basically do the opposite of what the majority …
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Overcoming Call Reluctance
Call reluctance happens to all of us. But most reps come up with these excuses …. Make sure that your team is optimized and efficient at your current number of connections per day before increasing it exponentially.
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