Scaling any business, but especially call centers, can be challenging … to show you how to use science and data to help scale your call center. But first, we need to … our main points that you need to consider when looking to scale your team or business. 1) Proactive service
2) Identify strengths and … You can identify best practices, your best performers, and even create a predictable model…
Abstrakt works right alongside your existing tech stack, with everything triggered by the voice of the prospect, or the voice of a rep.
No more clicking through playbooks, Wiki’s, battle cards endless tabs of Google Docs or shuffling through sticky notes to find the right qualifying questions or strategies to face competitors head on.
Create your playbooks, which prompt reps with the qualifying questions or stories they are supposed to deliver, based on the scenario they are in.
The second is Recommended Responses which are the prompts reps receive based on what the prospect is saying.