Better to be safe, than sued
Listening to thousands of calls, filling out compliance spreadsheets, and spending hours doing one-on-one coaching are “old school” methods still being used to remain compliant. With Abstrakt you can now:
Scale Your Call Volume
Help your team handle more calls in less time with Abstrakt’s real-time recommended responses to ensure they always know the right thing to say. Plus your agents will be ready on day one, reducing ramp time has never been easier.
The perfect call can exist with real-time call guidance software.
Reduce The Need For Manual QA
With real-time QA, Abstrakt scores 100% of calls while giving managers the opportunity to leave time-stamped feedback for agents on calls.
Plus real-time guidance ensures your team stays compliant on every call.
Make Every Call Count
Abstrakt’s real-time software guides agents so that they can resolve policyholder questions quickly, provide them with timely information on the policies based on their needs, and meet compliance standards with every interaction.
Give your agents the tool they need to succeed.
Frequently Asked Questions
C-Suite
Better to be safe, than sued
Real-time call coaching software automates which playbooks your agents use in real-time to ensure that proper compliance statements are made. Plus it scores calls in real-time to avoid the guesswork of which calls to review.
Leaders
Eliminate manual and repetitive work
Help your team drive efficiency and effectiveness with automated scripts and real-time recommended responses. Hit your key metrics like CSAT, AHT, and NPS using Abstrakt.
Agents
No more whispers or interruptions
Exceed customer expectations on every phone while staying compliant with regulations. With real-time call coaching software, you never have to worry about missing something important.