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Will call intelligence software take over call centers
However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer service requests in 20221. In just 2019, the market for call center AI technology was around $800 million and it’s expected…
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Future of AI in Sales
Michael Ocean, Co-Founder & CEO of Aurora AI discusses the future of AI in sales. It takes heart and determination to define a new path in software sales. We’ll say it – Real-time call coaching software is ….
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All is fair in love and war (and sales?)
The decision to bend or break the rules with the goal of quota attainment in mind is only one each of us can make for ourselves. Some reps are able to make things very black and white, win deals and succeed. Others tend to live in the gray area, deploying various tools like…..
Artificial Intelligence (AI)
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