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Real-time call coaching tools for increased productivity in 2023
2022 was the year of overwhelm Constantly behind on work and grinding more for diminishing results. That’s where real-time call coaching tools come in. That’s the nice thing about a new year, isn’t it? It’s a clean break from the past and an opportunity to sweep out the old for the new. But there are…
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Why You Should Be Automating Quality Assurance with AI
Quality assurance (QA) is a critical component No matter what call center, insurance company, or financial services institution you’re a part of quality assurance is critical. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial…
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Lessons learned starting Abstrakt
We are quickly coming up on the three-year anniversary of Abstrakt (which is crazy to say) and let me tell you that being in the conversational intelligence software space is not easy. Lately, I have realized that even at the size we are now the story of why the company started and how it got here are…
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How to use data to scale your Call Center Coaching
Scaling Call Center Coaching Scaling any business, but especially call centers, can be challenging because you are relying on the people you hire to act like owners by giving them more responsibility and trust than most companies. One of the most important factors that we see missing from companies looking to scale their teams or…
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Building an Anti-Fragile Sales Team
We’ve broken this down into four sections. While you could easily add a lot more, this process needs to be simple otherwise you won’t stick to it. Just like your core values, you hire and fire based on your principles.
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SaaS Marketing Playbook: What’s Worked (and What hasn’t)
What’s Worked in SaaS Marketing. This is a reminder that this is what has worked for our company… forward when it comes to your SaaS marketing strategy. Pivoting too often … While we would love to say that we know exactly when to pivot … Influencer marketing is great and can be super helpful when…
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Why your Outbound Call Tracking Software must have in-depth Analytics
We want to show you how to compare analytics and reporting options when it comes to your outbound call tracking software…. If your current outbound call tracking software does NOT provide automated QA and compliance, here is your first sign to take a look at … We suggest to do the…
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Building Trust & achieving results with Conversational Intelligence
Conversational intelligence is NOT the same as real-time. If companies are saying “real-time” when talking about analytics or insights, that’s just a … The reason you can build trust with conversational intelligence is you can take a step back and see the journey of your prospect. What have they been … While conversational intelligence helps…
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The Current State of Call Coaching
If you are considering whether Abstrakt is the right solution for you to help close the gaps in your go-to-market sales motions, then we hope this document can help. Our goal is to identify some of the questions you should be asking yourself to bring clarity to your decision.
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Call Center Playbook: The Do’s and Don’ts
This is a no brainer. But most managers spend too much time on this instead of automating their QA and compliance. Find …. When turnover is high, onboarding becomes even more important. You should have a solid … Sure, more negative feedback will come in than positive. But this is still a great way to…
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Abstrakt Announces 6 New Integration Partners
Abstrakt, the only real-time call coaching software built specifically for B2B software sales teams, now fully integrates with Salesloft. Now you can have real-time call coaching and automated playbooks on all calls initiated through the Salesloft platform.