Why companies choose Abstrakt over Balto
Either thinking about signing with or moving away from Balto? You’re not alone. We continue to steal Balto AI’s customers because of these 3 things:
- Real-Time Speed: Abstrakt’s real-time agent assist responds within milliseconds.
- Support: Abstrakt was built to be configurable, you can make changes and deploy within seconds. Plus we can get you onboarded & live within weeks.
- Pricing: We can beat Balto’s pricing 9 times out of 10.
Real-time agent assist & guidance
Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.
Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.
No agent distractions or typing like Balto AI.
QA & compliance with a human touch
Have you ever thought about solving compliance risks before they happen?
Abstrakt identifies and addresses QA issues in real-time while your agents are on the phone.
Plus Abstrakt provides reporting that is aligned with your business outcomes.
Call sentiment & summary
Easily sort by call sentiment to review the overall experience your customers or prospects have on the call.
This eliminates subjectivity while removing after-call work for agents.
Plus you can configure your notifications based on what is important to you. Balto AI doesn’t have this.
Post-call analytics
Receive real-time speech analytics reporting to see what leads to the call outcomes your business is looking to achieve.
Know exactly what your best agents are doing and how to replicate it instantly.
With Abstrakt, agents’ post-call work is cut in half. See how automation can improve your team’s efficiency.
Post-call automation
With Abstrakt, agents’ post-call work is cut in half as the call summary and notes get automatically added into your CRM.
The call summary and notes are automatically generated, removing agent bias and subjectivity.
See how Abstrakt’s post-call automation can improve your team’s efficiency.
Real Results. Real Fast.
Here are a few reasons why leaders decided to switch
(and why you might too)
*Information is based on public product knowledge of Balto.
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