Looking at Cresta?

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	ABSTRAKT	CRESTA
Configurable vs. Customizable	Configurable	Customizable
Implementation Timeline	Weeks	Months
Combine call outcomes with call data for a complete picture of what leads to success	Yes	No
Real-time supervisor enablement via notifications	Yes (via Slack, Teams, Zoom, etc.)	No
Real-time agent assist application void of distractions	Yes	No (typing & clicking are involved)
Conversational elements reporting	Yes (patience, interruption, talk speed, etc.)	No

*Information is based on public product knowledge of Cresta.

See how Abstrakt stacks up to Cresta. It won’t disappoint you, we promise.
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The level of transparency that we have provided as to what is going to take place at each step along the way has been amazing. You are allowing us to be involved in every step of the process, including the training, but at the same time leading the way.
Communication has been amazing, I have never had an onboarding experience like this, not one thing has gone wrong and it’s going absolutely great.
The integration never did quite work. We would bring things to them that were issues with the dialer and they would sort of kick the can down the road.