Real-Time Access to Transcripts and Audio Recordings

With the highest-rated transcription accuracy (96%), PCI/PII compliance, and availability in 125 languages, Abstrakt is a game changer when it comes to real-time call transcription.

  • Speech Analytics That Deliver
  • Visibility Into Every Interaction
  • Measure Every Customer Touchpoint
See Abstrakt in Action
Real-time call transcription

Real-time agent assist & guidance

Playbooks & scripts are launched based on who your team is speaking with and react immediately to their behavior.

Recommended responses are instantly triggered (in 0.2 seconds), based on the challenges or objections thrown your team’s way.

No more whispers or barging, it’s time for real-time call guidance.

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Just look at the results

35%

Increase in New Opportunities

63%

Decrease in Ramp Time

27%

Increase in CSAT

Read Our Customer Stories

8 Reasons Why It’s Worth It

  • With recommended responses, never miss an objection or handle a question incorrectly again.
  • With automated playbooks, always know the right talking points or compliance statements.
  • Automated data entry ensures you always have a record of every conversation.
  • Audio recordings paired with searchable transcripts allow you to find everything you need.
  • The fastest real-time call transcription software on the market.
  • We intentionally use the word configurable, your team could be up and running in days.
  • We’re ranked #1 by G2 for Ease of Use and Customer Support.
  • Abstrakt just plain works.
See Why Companies Choose Abstrakt

Consistent customer service at scale

“Abstrakt has been really beneficial for our Customer Care team, especially new hires. The recommended responses and transcript have allowed us to see more success and onboard our new hires faster. Plus their team is super responsive.”

Sarah Lesemann

Customer Care Manager at Johnson & Johnson

Learn more about Abstrakt for CS teams

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