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Best call intelligence software to check out in 2023
This will help you pick the right software to fit your business. First, let’s define call intelligence software. Call intelligence software is a type of technology that provides businesses with insights and analysis about their inbound and outbound calls. Essentially, it’s providing intelligence around what’s happening on calls so you don’t have to listen to…
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14 Secrets that Abstrakt has Revealed
GET THE 2023 MARKET STUDY Over the past six months, we’ve been able to clearly see a change in trends (which shouldn’t be a surprise). But instead of just telling you there has been a change, we’re going to reveal what words and phrases will get you results in today’s environment. 1. Integrations are coming…
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Everything you need to know about real-time call coaching software
You’ve stumbled across this article for one of three reasons (at least we’re 90% sure)… No matter which group you fall into, hopefully, this article helps answer your questions. If not, feel free to chat or email us at sales@abstrakt.ai. Real-time call coaching software helps your team in real-time, just like a co-pilot with unlimited…
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Call Scorecard Templates
At Abstrakt, we’ve analyzed over 10.2 million calls and have customers across many industries. We’ve seen what works and what doesn’t work. That’s why we’ve put together this awesome template that you can steal. It’s formatted in a Google Sheet so all you have to do is make a copy. Then you can tweak the…
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How to Build a Top Tier Sales Tech Stack
It requires thoughtful consideration of the unique needs of your sales team, the resources available, and the cost of implementing and onboarding each piece. Let’s explore three key steps to creating a top-tier sales tech stack that will work for you to help you reach your goals. It’s often forgotten that the sales technology you…
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Why we named our startup “Abstrakt”
Some of the requirements were ambitious and some of them were kind of silly. Honestly, to put it plainly, some of those decisions have caused us some problems. But when you’re starting a company, hindsight is always 20-20. Finding the perfect name is nearly impossible, but having a good name vs. a mediocre name can…
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Will call intelligence software take over call centers
However, it is improbable that this software will completely take over the agent’s role altogether as many people still want to talk directly to a human. AI technology did handle about 20% of customer service requests in 20221. In just 2019, the market for call center AI technology was around $800 million and it’s expected…
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Call Scorecards and QA: Why they should never be fully automated
With the evolution of technology (especially in 2023), automation is all around us. We are partially right. Let’s explain why. Automation has a place, but also why we believe there will always be a human element – at least for the foreseeable future. “The global automation as a service market is expected to grow from…
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Real-Time Call Coaching vs. Conversational Intelligence
Instead of making you book a demo Abstrakt to find out the exact difference, we are going to share the dirty details here. First, we’ll address the elephant in the room. You may see on our website that we say “Conversational Intelligence Redefined”. This is because real-time call coaching can provide conversational intelligence dashboards, but…
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Real-time call coaching tools for increased productivity in 2023
Constantly behind on work and grinding more for diminishing results. That’s where real-time call coaching tools come in. That’s the nice thing about a new year, isn’t it? It’s a clean break from the past and an opportunity to sweep out the old for the new. But there are different ways to think about change.…
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Why You Should Be Automating Quality Assurance with AI
No matter what call center, insurance company, or financial services institution you’re a part of quality assurance is critical. But it’s also time-consuming and repetitive work. Let’s explore how AI can help automate QA and improve your team’s efficiency. Most people immediately jump to the conclusion that artificial intelligence (AI) is going to take over…
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Lessons learned starting Abstrakt
Lately, I have realized that even at the size we are now the story of why the company started and how it got here are both already starting to experience some dilution. We are just barely into the double-digit employee numbers, and the question of “why did you start Abstrakt?” is having to be asked…
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