You might ask, how does this differ from traditional call transcription?
Well, there are a few ways Abstrakt is redefining the transcription world.
As the prospect is answering your question, you quickly scribble as much as you can before they finish speaking. Then you scramble through your questions to ensure you ask the next one on the call script.
Once the call is over, you move on to the next call and then the next.
At the end of each day, you hope your calls are transcribed or maybe it’s all manual, and you have to try and remember everything as you add your notes into the CRM. Or maybe you even have to review a few calls as there was missing information or gaps in the call.
Sounds like an inefficient process, right?
You no longer have to worry about taking scribbling notes during a call. The focus can be 100% on listening to the prospect and any notes can be intentional.
This means you can formulate stellar follow up questions to help improve the overall quality of the conversation.
Once the call is completed, you are able to see the full transcript within seconds (yes, we mean seconds)!
Plus receive immediate insights, such as what questions you missed, to ensure you ask those qualifying questions in the next call.
But that’s not all. It saves you time as you can quickly hand off the call to an Account Executive or Support Agent or it’s great if you have multiple people working on the same account.
It’s easy to revert back to notes and see the main talking points of previous calls as you can transfer the knowledge from the call to the places you need it most.
Imagine receiving coaching and feedback on every call that a rep makes, seconds after it’s over. Now training and quality assurance at scale is finally possible with Abstrakt!
The days of manually typing your notes or waiting hours for the transcript to be completed are over. Abstrakt’s real-time call transcription software provides the tools your team needs to succeed. With years of development, Abstrakt uses the best Natural Language Processing (NLP) to provide over 94% accuracy with speech to text. It will automatically identify speakers and separate out the transcript to provide quality call analytics including qualifying questions asked, recommended responses used, and overall talk/listen ratio.
Abstrakt’s Heads up Display (HUD) works right alongside your dialer, video conferencing tool, or ANY other computer based platform you are using today. No integrations needed.
Recommended Response cards are triggered in Real-Time, all based upon the configurable words or phrases your teams deals with every day.
Competition, technical questions, pricing, “now is not a good time”, or the famous “I’m in another meeting” can all trigger the right responses, configured by you, for your team!
Ultimately, this means your call transcripts are fast and it can improve your team’s efficiency tenfold. Plus reps can improve instantly after the call with high-level insights.
Abstrakt offers Real-Time Call Transcription Software is powered by the latest in Natural Language Processing and AI. Reps, Recruiters and Agents are provided the right information, at the right time, live on the call, or demo all based upon what is being said by the prospect or customer. Abstrakt is technology agnostic, working across any computer-based dialer or video conferencing technology on the market today.
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