Transcription that meets or exceeds 96% accuracy. Audio recordings paired with transcripts.
And call scoring that removes the manual work of identifying your team’s performance.
“We are looking for a solution that had a transcript and audio recording in the same place so we could use both at the same time – without having to use two different systems”
– Financial Services
“We are currently evaluating solutions, and the biggest thing is speech to text accuracy for compliance reasons. We need to be sure what is being said is being captured correctly.”
– Insurance
“When it comes to recruiting and even sales, there are many important, high-stakes conversations that can happen every week. I need a way for my team to access the transcript immediately after the call is over.”
– Staffing & Recruiting
Where every conversation has the power to make or break your brand, you can't leave them up for chance. Abstrakt tells you exactly which calls fall out of compliance without having to listen to every call.
Abstrakt’s real-time capabilities give agents the freedom and advantage to win more quotes, process claims more efficiently, and provide an overall excellent customer experience.
Abstrakt tells you which calls fall out of compliance and where your team needs coaching. Where every conversation has the power to make or break your brand, you can't leave this up to chance.
Abstrakt tells you which calls fall out of compliance and where your team needs coaching. Where every conversation has the power to make or break your brand, you can't leave this up to chance.
1. With recommended responses, never miss an objection or handle a question incorrectly again.
2. With automated playbooks, always know the right talking points or compliance statements based on the situation your team finds themselves in.
3. Automated data entry ensures you always have a record of every conversation.
4. Audio recordings paired with searchable transcripts allows you to find everything you ever need (without use of multiple systems).
5. Instantly know which calls need to be reviewed for QA or compliance issues.
6. We intentionally use the word configurable, your team could be up and running in days.
7. According to G2, we’re ranked #1 when it comes to Customer Support.
8. Because it just plain works.
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